Request account and data deletion
Document version: 2026-09-21
Request without signing in
Email info.wireona@gmail.com, preferably from your registered email. State that you want to delete your WireONa account and associated personal data, or identify the specific data request. You can also request access or correction. Do not send a password or identity document in the initial email.
What happens next
We verify authority proportionately and respond without undue delay, normally within one month, explaining any lawful extension. Erasure covers live account/profile data, cloud projects and course progress; export what you want to keep first. The Privacy notice’s limited legal/security exceptions apply: necessary financial/contract/dispute records normally up to six years, support correspondence normally two years after resolution, and account-data backups up to 90 days except documented legal holds. We explain any retained data and purpose. A minimal erasure record is reapplied before recovery returns to use. Exceptions do not justify retaining a whole project unnecessarily.
Self-service option
A signed-in account holder can request deletion on this page after a recent sign-in and explicit confirmation. If a paid subscription remains, renewal is turned off and cloud-account deletion waits until the paid-through date; there is no refund of unused time. Stripe and Wireona retain necessary billing, contract and dispute records. Local files on your device are not remotely removed. Accounts that own an Academy need a supported ownership transfer first. You can instead email support for an individual review or rights request.
Wireona
Business correspondence address
WireonaOffice 21381182–184 High Street NorthEast HamLondonE6 2JAUnited KingdomVirtual-office correspondence address only; we are not physically based at this location.